Austria:

• HLS₁₉ National Report on findings in Austria (HLS₁₉-AT)

Germany: 

• HLS₁₉ National Report on findings in Germany (HLS-GER 1) 
• English Summary of HLS₁₉ National Report on findings in Germany (HLS-GER 1) 
• HLS₁₉ National Report on findings in Germany (HLS-GER 2) 
• English Summary of HLS₁₉ National Report on findings in Germany(HLS-GER 2
• Health Literacy of People with Migration Background in Germany: Results of the HLS-MIG (Short English Summary)
• Gesundheitskompetenz von Menschen mit Migrationshintergrund in Deutschland: Ergebnisse des HLS-MIG
   

Norway:

• HLS₁₉ national report I in Norway – Health literacy in the Norwegian population
• HLS₁₉ national report II in Norway – Health literacy in five immigrant populations in Norway
• English Summary of HLS₁₉ national report I in Norway – Health literacy in the Norwegian population
• English Summary of HLS₁₉ national report II in Norway – Health literacy in five immigrant populations in Norway

Switzerland

• HLS19 National Report on findings in Switzerland (HLS19-CH)

Status: August 25^th, 2020

General information

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M-POHL Action Network and its projects

Christina Dietscher 
M-POHL policy co-chair
Austrian Federal Ministry of Labour, Social Affairs, Health, Care and Consumer Protection
christina.dietscher@gesundheitsministerium.gv.at

Diane Levin-Zamir 
M-POHL research co-chair
University of Haifa, School of Public Health and Clalit Health Services 
diamos@zahav.net.il 
www.haifa.ac.il and www.clalit.org.il 

Christa Straßmayr
International Coordination Center (ICC) of M-POHL and its projects
Austrian National Public Health Institute (Gesundheit Österreich GmbH)
christa.strassmayr@goeg.at

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Brach, C., Keller, D., Hernandez, L. M., Baur, C., Parker, R., Dreyer, B., Schyve, P., Lemerise, A.J. and Schillinger, D. (2012) 'Ten Attributes of Health Literate Health Care Organizations' Washington DC: Institute of Medicine of the National Académies.

Brach, C. (2017) 'The Journey to Become a Health Literate Organization: A Snapshot of Health System Improvement' Stud Health Technol Inform, 240, pp. 203–237.

DeGani, S., Nowak-Flück, D., Nicca, D. and Vogt D. (2020) 'Self-Assessment Tool to Promote Organizational Health Literacy in Primary Care Settings in Switzerland' International Journal of Environmental Research and Public Health. doi.org/10.3390/ijerph17249497.

Dietscher, C. and Pelikan, J.M. (2017) ‘Health-literate hospitals and healthcare organizations. Results from an Austrian feasibility study on the self-assessment of organizational health literacy in hospitals’ in Schaeffer, D. and Pelikan J.M. (eds.) Health Literacy, Forschungsstand und Perspektiven, Bern: Hogrefe, pp. 303-313.

Farmanova, E., Bonneville, L. and Bouchard, L. (2018) 'Organizational Health Literacy: Review of Theories, Frameworks, Guides, and Implementation Issues' Inquiry, 55. doi:10.1177/0046958018757848.

Henrard, G., Vanmeerbeek, M., Buret, L. and Rademakers, J (2019): Dealing with health literacy at the organisational level, French translation and adaptation of the Vienna health literate organisation self-assessment tool. BMC Health Services Research, 19 (146). doi:10.1186/s12913-019-3955-y.

International Working Group Health Promoting Hospitals and Health Literate Healthcare Organizations (Working Group HPH & HLO) (2019) 'International Self-Assessment Tool Organizational Health Literacy (Responsiveness) for Hospitals - SAT-OHL-Hos-v1.3-EN-international (updated 2023). Vienna: WHO Collaborating Centre for Health Promotion in Hospitals and Healthcare (CC-HPH).

Kickbusch I., Pelikan, J. M., Apfel, F., and Tsouros, A. D. (2013) Health literacy. The solid facts. Copenhagen: WHO Regional Office for Europe.

Pelikan, J.M. (2019) ‘Health-literate healthcare organizations’ in Okan, O., Bauer, U., Levin-Zamir, D. and Sorensen, K. (eds.) International Handbook of Health Literacy – Research, Practice and Policy across the Life-Span. Policy Press, pp. 539-554.

Trezona, A., Dodson, S. and Osborne, R.H. (2017) 'Development of the organisational health literacy responsiveness (Org-HLR) framework in collaboration with health and social services professionals' BMC Health Services Research,18 (694).

Trezona, A., Dodson, S., Fitzsimon, E., LaMontagne, A. D. and Osborne R. H. (2020) 'Field-Testing and Refinement of the Organisational Health Literacy Responsiveness Self-Assessment (Org-HLR) Tool and Process. Int. J. Environ. Res. Public Health 2020, 17 (1000). doi:10.3390/ijerph17031000.

Toolkits, guides and useful information in English

Health Literacy Universal Precautions Toolkit

Implementing the AHRQ Health Literacy Universal Precautions Toolkit: Practical ideas for Primary Care Practices

Organizational Health Literacy Toolkit

HeLLO TAS! Toolkit - Toolkit for Health Literacy Learning Organizations

Patient and family engagement module of the CUSP Toolkit

Building Health Literate Organizations: A guidebook to achieving organizational change

The Gippsland Guide to becoming a Health Literate Organization

Make it easy: a handbook for becoming a Health Literate Organization

NALA Guide on becoming Literacy Friendly Organization

A Checklist for Health Literate Organizations

Health Literacy Online: A guide for simplifying the user experience

Health IT Literacy Guide

The health literacy environment of hospitals and health centers: Making your healthcare facility literacy‐friendly

Making Health Literacy real: The beginnings of my organization’s plan for action

Health Literacy Framework: A guide to action

Health Literacy Review: A guide

“What did the doctor say?:” Improving Health Literacy to protect patient safety

Always Use Teach-back! Toolkit

Toolkits, guides and useful information in German

Praxisleitfaden zur Entwicklung einer gesundheitskompetenten Organisation

Methodenbox: Die gesundheitsbezogene Sozialversicherung

Make it easy: a handbook for becoming a Health Literate Organization

Toolbox - Gesundheitskompetenz im eigenen Bereich umsetzen

Assessment of OHL in hospitals

The International Self-Assessment Tool for Organizational Health Literacy (Responsiveness) of Hospitals (OHL-Hos), which was developed by the International Working Group on Health Promoting Hospitals and Health Literate Healthcare Organizations (HPH & HLO) will be used in the M-POHL OHL project. In a first step the tool will be translated, cultural adapted, and piloted in the participating M-POHL countries. Building on the piloting results the tool might be slightly modified and is then ready for a larger roll out.

In addition, a shortened assessment tool for hospitals will be developed based on the OHL-Hos tool as first piloting results showed that for some organizations a less extensive tool would be more acceptable and feasible.

Assessment of OHL in primary health care services and pharmacies

A M-POHL working group has developed the International Self-Assessment Tool for Organizational
Health Literacy in Primary Health Care Services (OHL-PHC) from 2022 – 2023. The OHL-PHC builds on the OHL-Hos and the OHL Self-AsseT (De Gani et al. 2020). Currently in 2023, first experiences on translating, cultural adapting and piloting of the tool are gained and shared with the OHL consortium.
 

Common study design for the translation, cultural adaption, and piloting of the OHL assessment tools

A study design with five phases was developed by the International Coordination Center (ICC) of M-POHL: Phase 1: Initiation of the international project, Phase 2: Translation of the OHL assessment tools into national language(s), Phase 3: Cultural adaption of the OHL assessment tools, Phase 4: Piloting of the OHL assessment tools in one or more health care services in each country and Phase 5: International collecting and integrating of national experiences and results in an international report. In addition, a number of documents and supporting tools were developed to facilitate the process of translation, cultural adaption, and piloting of the tools and the documentation of experiences and results gained in this process.

International exchange on experiences with OHL assessments

Participating countries can participate at specific OHL Consortium meetings for an international exchange on their national experiences on their work on assessing OHL. Currently first experiences on translation, cultural adaption, and piloting are shared. In future, experiences on facilitating the uptake of OHL assessment tools and on implementing OHL by roll out procedures in the countries will be shared.

Reporting

Participating countries are encouraged to publish their national results of the OHL project. In the final phase of the project, an International Report will be produced.

National reporting

Norway

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Overall aims of M-POHL regarding organizational health literacy

Organizational health literacy (OHL) has different objectives. These are:

• To further develop instruments on measuring OHL and start an international comparative project on measuring OHL in as many as possible member countries of WHO-Europe.
• To contribute to the development of a multi-level, international database on OHL.
• To support and advise WHO-Europe and its member countries on interventions to improve OHL. 

Objectives of the M-POHL OHL project 2023 - 2027

The main aim of the OHL project is:

• to initiate and facilitate the assessment of OHL in health care services by developing, providing, and disseminating OHL assessment tools.

Thereby we aim to support health care organizations

• to engage with the issue of OHL,
• to obtain information about the strengths and weaknesses of OHL in their organization, and
• based on the above, to improve their OHL.

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Jürgen Pelikan

M-POHL co-chair & Principal Investigator of the International Coordination Center (ICC) of HLS₁₉
Austrian Public Health Institute (Gesundheit Österreich GmbH)
juergen.pelikan@goeg.at

Christa Straßmayr

Project Coordination of the International Coordination Center (ICC) of HLS₁₉
Austrian Public Health Institute (Gesundheit Österreich GmbH)
christa.strassmayr@goeg.at